Has your company ever made the $536 mistake?

​It happened to me at a bicycle shop. I stopped in because I had a flat tire and asked for a new tire and tube.
The counter guy keyed in the wrong number and charged me $488. Then, realizing his mistake, cancelled the charge and recharged me $48. ​
On my side, I was charged $536. In my account, although the charge was “reversed”, it took me 72 hours to get the use of my money back. (That’s the bank hold time on charges.)
As you can imagine, I wasn’t happy. Aside from the $488 “hold”, the only proof I had was three paper receipts, none of which was for the canelled $488.
Will I ever go back to that shop? Never. Because of the gaff? No. Because of the companies inability to show me they had fixed it before I left. With an online payments processing system, it’s harder to make mistakes and when you do, you get a permanent online record, automatically batched and stored at the end of each day.
I now use a bike shop that’s about 20% more expensive. Why? It’s easy. I trust them.
Paul
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Blog at WordPress.com.

Up ↑

%d bloggers like this: